Can I use any of your tools?
Before you can use our tools, you'll need to take an orientation for the specific tool. For example, if you would like to use the wood shop you'll need to take the WOODSHOP 101.
I bought a membership, does that mean I can use the tools right away?
Not right away, but after you've taken the required orientations you can. We generally recommend taking the orientations before you sign up as a member to get the most out of your membership.
I have years of experience with this tool, do I still need to take the introductory course?
If you are a more experienced maker, you are welcome to e-mail us at email@example.com to book a challenge test.
*All challenge tests cost $120 + tax.
*bookings and/or cancellations must be made at least 24 hours in advance.
How do I know when a tool is available? Can I just drop-in?
We have an online calendar that allows you to see if tools are available. There is a maximum number of people allowed in the woodshop and silk screen area. A station or tool cannot be guaranteed unless you pre-book. Drop in is welcome, but not guaranteed.
Do my machine minutes get carried over?
No. If you do not use your monthly minutes, they expire.
What file types does the CNC router and the laser cutter accept?
Most vector files are accepted: PDF, SVG, AI, and DXF. DWG is acceptable for the CNC router. However, PDF tends to be best at keeping its dimensions.
When are your classes?
Our class calendar can be found under the classes and events page. Typically, they are offered on a weekly basis.
Do I need to bring anything to the class?
Nope! Everyone must wear closed-toe shoes. Long hair must be tied up. You can bring pen and paper to take notes, or your own safety goggles and boots for the WOODSHOP 101 class. Otherwise, we provide you with safety goggles and ear plugs.
Can I come in on the day of the class and pay by cash?
Yes, however, no spot is guaranteed as priority is given to people who have paid and registered online.
Can I get a refund if I missed a class or if I can't attend the class?
We cannot give you a refund; however, if you have given us 24-hour notice, we can register you for the next available course.
Do you offer private classes?
Yes we do. Our private class rates are $120 + tax per person. You can email firstname.lastname@example.org to book or in person at the front desk.
MEMBERSHIPS & SPACE
May I come in and get a tour?
Yes, tours are offered every Tuesday at 7:00PM.
Are there any special requirements to become a member?
None at all, just sign up in person at the front desk. You still need to take the required orientation in order to use the tools.
Can I get a refund for my membership?
No, we do not give refunds for membership fees and we must be notified 7 days in advance of the renewal date or you will be charged for that month.
Is there somewhere I can put my project?
Yes we have storage for projects or materials, it is a $15 fee to rent space for the month.
RUSH JOBS & FILE PREP
Can I expect to get a rush job done immediately at the time of drop off?
For rush jobs, we typically take the material and turn it around within 24 hours, or during the same day if it's a smaller job. But, if you want it done immediately, we charge $2 per minute for the appointment time.
Can I be present during the job?
Full service in-person appointments cost $30 per 30 minutes or $3 per minute of cutting time (whichever is greater).
Can you prep a file for me?
Yes, we charge $1 per minute for design and file conversion.